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General Information

Ceiling Fan FAQs

Exhaust Fan FAQs

Air/Heat Transfer FAQs

Subfloor FAQs

Trade Customers FAQs


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General information

Do You Have Resellers In Other Cities?

We believe we can provide a much better service by dealing directly with our clients. We have several means of communication so you can contact us through phone, email or our showroom. We have clients all over Australia and overseas.

Do You Install/Repair?

For any products which need to be hard wired, you will need a qualified electrician per Australian regulations.We have now partnered with a third party trade booking service to offer installation Australia wide. Click and view our ceiling fan installation service page to know more.

Where Can I View Your Fans?

As we are a specialist store, we have a much greater range than many other stores in the country. We have a showroom in Melbourne with over 100 fans on display, however if you are not local, we have our product range which is able to be view online and we are easily contactable by calling us on 03 9095 6933 or emailing our staff using the contact form.



Are Ceiling Fans Energy Efficient?

All ceiling fans are energy efficient as they generally use only 20 watts and up to a maximum of 120 watts which is equivalent to 2 standard light globes. We also have a range of ceiling fans that are made with DC motors making them extra energy efficient! >> Browse our DC Motor ceiling fans

What Makes A Fan Effective?

Many things go into making a fan effective. The motor, the size, shape and material of the blades, the pitch of the blades and more! Some fans are designed to move fast and create a lot of air movement, and others to circulate slowly and create a nice breeze. If you have a particular requirement please contact us so we can recommend some suitable options.

What Is A Summer/Winter Reverse Function?

Most fans have both a summer mode (rotate anti-clockwise) and winter mode (rotate clockwise). In summer the fan creates a breeze which cools the people under it and circulates air around the room. In winter the fan pushes the hot air above it down (without really creating a breeze) which means you keep that warm air down and can have the heater on a lower setting.

Do You Have Ceiling Fans For Outdoors?

We have a large range of outdoor ceiling fans with varying ratings. Whether you are after a stainless steel fan, a salt resistant fan or a plastic fan, we have many options for you. >> View Our Outdoor Ceiling Fans

Can I Use A Ceiling Fan On A Sloping Ceiling?

Most of our fans have a ball joint and can be installed on ceilings with a pitch of up to 32 degrees. There are a few things to take into account including the placement, the width of the fan and the drop so please contact us to help you work out your options. If you need assistance calculating your ceiling angle you can use our simple ceiling angle calculator.

Outdoor ceiling fans

Today there is a large range of fans which are suitable for outdoors, in all shapes, styles, sizes and colours! See our ‘Guide to Choosing an Outdoor Ceiling Fan‘.

Which Is Better – 3/4/5 blade fans?

Different fans may be designed for different purposes, so it is not a matter of one being ‘better’ than another. There are other factors that influence a fan’s performance therefore you cannot conclude that a 5 blade fan is “better” than a 3 blade fan. The performance of a fan depends on factors such as the power of the motor, the number of blades, the pitch, shape, size and material of the blade and more.

Remote control ceiling fans

Most fans come with a wall control, however a remote can be purchased as an accessory and you can find this at the bottom of the product page. Some fans come with a remote included, and usually this will mean this is the only control option available for that particular model. Some of the traditional style fans come with a pull cord operation, and wall controls or remotes can be bought and used with these instead also.

What Size Fan Do I Need?

The larger the fan diameter, the bigger space it will cover. Having said that, as long as the fan is placed directly over the area you will be using, most sizes will be fine. There are three standard sizes that fans come in: 48″ (122cm), 52″ (132cm) and 56″ (142cm), however, there are many models that come in extra small and extra large sizes.

Ceiling fan with a light

Nearly all of the ceiling fan models can have a light as an option. Many ceiling fans are light adaptable, or have an integrated light option. An integrated light means only the manufacturer’s light will fit it. View our ceiling fan section and you will find accessories such as lights as an option.

I have high ceilings

If you have high ceilings, you can lower your ceiling fan using an extension rod. These extension rods usually come in 90cm or 180cm lengths and most can be cut to size by your electrician. All our ceiling fans are listed with the compatible extension rod as an accessory if available.

I have low ceilings

The Australian Standard AS 4226 – 2008, Clause 12.5.3 states that all ceiling fans should be at least 2.1 metres from the floor. If your home has low ceilings then you will need to >> View Our Low Profile Ceiling Fans


Why do I need an exhaust fan?

Apart from local building regulations, it is important to ventilate well so as to avoid future humidity damage to your home or building. Ventilation is also important in toilets to dissipate odors produced.

How do I choose an exhaust fan

There are several factors that need to be taken into account when choosing the right exhaust fan. Whether you are replacing an existing fan or putting in a new one. >> View Our Exhaust Fan Guide

Who Can Install My Exhaust Fan?

If the fan unit needs to be hardwired, then a qualified electrician is required. If the fan unit comes with a flex and plug, then if a standard power point is available you can plug it straight in without the need for an electrician. Note however that a window installation would require a glazier as well to cut a hole in the glass, and a roof fan / roof cowl may require a plumber.

Do I Have To Duct The Fan Out?

If your roof space does not have sufficient ventilation, like most metal roofs, then you would need to duct the fan to the outside. Otherwise, you can just exhaust into the roof space.

What Is The Difference Between Axial, Mixed Flow and Centrifugal Exhaust Fan Motors?

These are all Inline exhaust motors. The Axial inline exhaust fan has a single propeller and is good at moving larger amounts of air at low pressure. It is important to keep restrictions to the air flow at a minimum by only having short lengths of duct, as few bends as possible etc.
Mixed Flow inline fans are a mixture between the Axial and Centrifugal models. They have good airflow and good pressure characteristics, can be used for longer runs of duct, bends etc. They show centrifugal fan characteristics from a size of 150mm upwards and axial fan characteristics for sizes smaller than 150 mm.
Centrifugal inline fans move good volumes of air against high pressure. This means they can be used for longer runs of duct, branches, bends, etc. For all models, please refer to the relevant pressure curves and technical specifications of each fan for more detailed information.

Can I Have The Fan & Light On At The Same Time?

Yes, this can be arranged with your electrician. The fan can be hardwired to the light switch so it will turn on at the same time as the light.

Can I Get An Exhaust Fan With Remote Control?

We have a range of exhaust fan models that can be remote controlled, most of which are 3 in 1 fan, heat and light units. >> View Our Exhaust Fan Guide


What Are The Benefits Of A Heat Transfer System?

An air or heat transfer system is an energy efficient and economical way to distribute air from one room to another (or many others). They have a low running cost and provide a significant temperature increase in destination room(s) by utilising the excess heat at ceiling level in the room with the heat source. Let us help you create a heat transfer system specifically for your application.


Why Do I Need Subfloor Ventilation?

Inadequate ventilation under your home can lead to moisture and dampness in the home, a musty smell or a home susceptible to mould. These symptoms are all possible signs of problems with your underfloor ventilation. Subfloor ventilation kits provide an effective solution for ineffective air movement under your house. Protect your home and your family’s health by making sure you have adequate subfloor ventilation.

Which Subfloor Ventilation Products Do I Need?

We have all the parts necessary to ventilate your subfloor. We have ready to go DIY “kits” available for typical applications, however speak to one of our sales consultants and they will assist you in the right kit to purchase for your application otherwise they will help create one specifically for your situation.


Where Do I Login As A Trade Customer?

You need to log into our Product Catalogue. Either navigate to our Product Range menu item and select ‘View Product Catalogue’, then select ‘Account / Login’ from the top of the webpage, or simply login here.

Where Can I See Trade Pricing?

Trade customers who have registered with us will be given all the details to be able to log into the website to view their trade pricing. If there is a product where no pricing is set once logged in, simply call one of our friendly sales staff for a price.

Can I Purchase Online?

As a trade customer, your login will allow you to purchase items directly through the website.

What Methods Of Payment Do You Offer?

For orders directly over the website, we offer Bank Transfer and Paypal – which offers a secure credit card payment method (you don’t have to have a Paypal account to use this method).

What If I Need Bulk Quantities – Can You Do A Better Price?

In all situations like these we suggest you contact us directly so we can discuss discounts.

Note that any advice is general and may be situational. Please contact one of our experienced consultants to go through your specific needs.