I write to commend two of your sales staff for their outstanding customer service. Recently I purchased an exhaust fan system from Universal Fans. My initial telephone contact was with your sales rep Eunice Ellul. Eunice was most helpful and obviously highly skilled in her knowledge of air extraction systems. She provided advice and made recommendations that I most certainly followed. Eunice was away yesterday when I attended at your showroom to purchase the products she had advised on. Incredibly (in my buying experience) I was provided with a similarly high level of customer service from another of your sales people, namely Nick. Nick was most gracious in demonstrating the various products that I was interested in and providing further expert advice on individual products that I had omitted to discuss with Eunice. He took the time to allow me to consider various options without pressuring me in any way to rush or ‘upscale’. I found the purchasing experience refreshing and satisfying, which has motivated me to bring to your attention the very positive brand/image that your business presents to the public at large. I highly commend your sales staff as being excellent ambassadors for your business. Would you please pass on to Eunice and Nick my appreciation for their excellent customer service. I will certainly be recommending your business to all my friends and contacts. – Maurice from Victoria (16 June 2016)
Universal fans have helped Council deliver more efficient & comfortable heating systems in our town halls and community centres by supplying wall mounted oscillating fans that have been very effective at circulating warm air in these large open spaces, and user feedback has been extremely positive. – Stuart Nesbitt, Climate Change Technical Officer at Moreland City Council
There are two major reasons as to why we choose to use Universal Fans’ products in our outlets: 1. The range of fans that they have on offer not only look great and add to the feel of our restaurants but are also of exceptional quality. 2. From our experience, the customer service is excellent. Every single time we deal with them (whether in person or over the phone), they are always friendly and helpful. All in all, we are very happy with the fans we purchase from Universal Fans for our restaurants and we would highly recommend them to anyone looking for quality fans that also look great! – The PappaRich brand of Malaysian Restaurants in Australia
Universal Fans supplied the fans for the 4.5 star Freshwater East Kimberley Apartments which is an 80 apartment development in Kununurra, Western Australia. The specialist knowledge and excellent customer service offered by Allen and the team has been invaluable. Universal understands the challenges of working on an interstate project and offers fast turnaround times and great flexibility when dealing with freighting to remote locations. – Freshwater East Kimberley Apartments
I am a very busy person and until I spoke to you, I was wasting a lot of time trying to work out what I needed with no expertise in that regard. You made it easy for me and were nice about it too. When my fan turned up so quickly too (it was obviously posted the same day as promised) it was the icing on the cake of fabulous service.
I have family in Melbourne so I am letting them all know about your business. Sadly, I seldom get as good service as I have received from you. I wish you and your business great success in the future. – Zoe from Queensland (15 May 2015)
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